Shipping Policy

Australian Shipping

Free standard shipping on Australian orders $150+.

Standard shipping for Australian orders under $150: AUD $10
Express shipping: AUD $15

Free shipping applies to standard shipping only. Express shipping is not included in the free-shipping offer.

Order Processing and Confirmation

After your purchase is completed, you will receive an order confirmation email with your order reference. Once your parcel has been dispatched, you will receive a shipping confirmation email. Delivery updates are provided by the courier during transit.

Delivery Timeframes (Australia)

Standard delivery to metropolitan areas: 2–5 business days from dispatch
Express delivery: 1–2 business days from dispatch
Regional and remote locations: up to 7 business days from dispatch

Order Dispatch

ISLAHOLA aims to process and dispatch orders as efficiently as possible. Dispatch times may vary with order volume. During promotional periods—including major sales and product launches—dispatch may require up to 5 business days.

Delivery Enquiries

If your order has not arrived within the estimated delivery timeframe, please contact info@islahola.com for assistance.

Address and Courier Information

Please check your shipping address carefully before completing your order. Once an order has been dispatched, delivery is handled by the courier. If a parcel is delayed, lost or damaged in transit, contact us so we can assist with the courier enquiry.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.