Return and Refund Policy

Change of Mind Returns

Eligible change-of-mind return requests may be made within 14 days of delivery.

For a change-of-mind return, items must be in original condition, unworn, unwashed and with all tags attached. Return shipping costs are the customer’s responsibility unless otherwise required by law.

Once an eligible change-of-mind return has been received and approved, it will be processed as store credit. We do not offer cash refunds for ordinary change-of-mind returns.

Size Changes

If you would like a different size, please contact info@islahola.com. Eligible change-of-mind returns are processed as store credit in accordance with the policy above, which can then be used toward a replacement size or another item. Items must be in original condition, unworn, unwashed and with all tags attached. Return shipping costs are the customer’s responsibility unless otherwise required by law.

Change-of-Mind Exclusions

For health and hygiene reasons, underwear and socks are not eligible for change-of-mind return or exchange. Items that are not in original condition, are worn or washed, or are returned outside the 14-day change-of-mind period may also be ineligible for our voluntary change-of-mind policy.

Faulty, Defective or Non-Compliant Goods

Your rights for faulty, defective or non-compliant goods are provided by the Australian Consumer Law and are separate from our voluntary change-of-mind policy.

Depending on the circumstances and whether a problem is major or minor, remedies under the Australian Consumer Law may include repair, replacement or refund. The 14-day change-of-mind period and store-credit remedy do not limit your statutory rights.

If you believe an item is faulty, defective or otherwise does not meet a consumer guarantee, contact info@islahola.com with your order details and a description of the issue. Photos may help us assess the matter but are not intended to limit your legal rights.

Incorrect Item Received

If you receive an incorrect item, please contact info@islahola.com and we will assist you.

Contact Us

For return, exchange or refund enquiries, contact info@islahola.com.